Tag: IQ


Leadership is Service

Students come to Harvard Business School with aspirations to be great leaders, but how well do we actually understand the people we are being trained to serve? Whether it is serving the base of the pyramid, the person next door, a customer, or a shareholder, every business and organization has the underlying objective of service….


The A-Z of Retreat Survival

You may have already been on your first ever HBS ‘retreat’, or you may have that joy still in store. You may not know what the hell I’m talking about, but over the next year or two you will be offered many, many opportunities to go away for an officially-sanctioned weekend: far from cases; Spangler;…


Shades of Gray: Fantasy to Reality

Last week I received an email from a friend who likes to send me funny things he finds on the web. There was a link to a T-shirt: “I do the things you’re afraid to fantasize about.” Once I got over the obvious sexual undertones of the slogan, I sort of liked it. In fact,…


Stairway to Heaven: IncaTrek 2003

As we climbed the steep, slick bulwarks known as “Last 60 Steps” towards the Sun Gate in the pre-dawn mist of the Andean mountains, my thoughts were whirling around the less glamorous things. 25 miles and 14,000+ feet of altitude later, my legs were aching for the more cushy times in the Morris lounge. My…


The Morning Laughter

1. Since my last report, this employee has reached rock bottom and has started to dig. 2. I would not allow this employee to breed. 3. This employee is really not so much of a has-been but more of a definite won’t-be. 4. Works well when under constant supervision and when cornered like a rat…

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