News

Steve Bennett

Please forward this to Steve Bennett for me.

I was using the Intuit online customer support last night to resolve a problem that exists in the TurboTax Deluxe for Windows product. My problem was NOT resolved and the session was TERMINATED by the agent without my consent.

The complete transcript follows below.

Sincerely,

Brian Hathaway
412-761-4694
Brian@Hathaway.net
———————————————–

You have been connected to C Spencer.
C Spencer: Thank you for contacting Intuit Brian, and how may I help you today?

Brian Hathaway: My 1099-R has code H in box 7. I have verified it is correct and the IRS web site lists H as a valid code for box 7. However, TurboTax Deluxe will not allow me to enter an H in box 7. The situation is a direct rollover from a pension account into a 401k.

C Spencer: Brain, Please let me know which Turbotax product you are using.

Brian Hathaway: TurboTax Deluxe for Windows

C Spencer: Brian , May I place you on hold for a few minutes, while I look into my resources?

Brian Hathaway: OK

Brian Hathaway: I appreciate your help. Could you let me know we are still connected?

C Spencer: Yes Brian, We are still researching you issue.

Brian Hathaway: OK

Brian Hathaway: Thanks

C Spencer: Thanks for staying online Brian.

C Spencer: Brian, Please let me know whether you updated your turbotax product.

Brian Hathaway: Yes. An update was installed today when I started the program.

C Spencer has left the session.

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You have been connected to C Christopher.

Thank you for using TurboTax Chat. You may now close this window.
Your session has ended. You may now close this window.

>> 9:29 PM 2/11/2004
>> Elapsed time > 1 Hour

February 9, 2004
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